bk99b Privacy Policy

1. Introduction

This Privacy Policy applies to all personal data collected, processed, stored, and transmitted by bk99b through the website bk99b.org and any related services, mobile applications, or communication channels operated under the bk99b brand. bk99b is an online casino and sports betting platform serving players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account or using any part of the bk99b platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. This policy should be read alongside the bk99b Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with bk99b.

If you do not agree with any part of this Privacy Policy, you should immediately discontinue use of the bk99b platform and, if you hold an account, contact our support team at [email protected] to request account closure. We may update this policy from time to time; any material changes will be communicated to registered players via email or an on-platform notification.

2. Data We Collect

2.1 Registration Data

When you create a bk99b account, we collect the personal information you provide at registration. This includes your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. You may also be asked to create a username and password. This information is necessary to open your account and is used throughout your relationship with bk99b to verify your identity and deliver platform services.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of identity documents such as your National ID card, passport, or driving licence, along with proof of address documents. KYC data is collected to verify that you meet the minimum age requirement of 18 years, to confirm your identity before processing withdrawals, and to comply with applicable anti-money-laundering obligations. KYC documents are stored securely and are not used for any purpose beyond verification and legal compliance.

2.3 Financial Transaction Data

bk99b collects records of all financial transactions conducted on the platform — including deposits, withdrawals, bonus credits, and bet settlements. Transaction records include the amount (in Bangladeshi Taka, ৳), the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the timestamp in Bangladesh Standard Time (BST, UTC+6), and the transaction reference number. Financial transaction data is retained for legal and regulatory compliance purposes.

2.4 Gameplay and Betting Data

We collect records of all gameplay activity on the bk99b platform — including games played, bets placed, bet outcomes, session durations, and game provider identifiers. This data is used to settle bets accurately, resolve disputes, detect suspicious activity, and improve the bk99b platform experience for Bangladeshi players.

2.5 Technical and Device Data

When you access bk99b.org, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, preferred language settings, and referring URL. This data is used for security monitoring, fraud detection, and platform performance optimisation. We may use your IP address to infer your approximate geographic location within Bangladesh.

2.6 Communications Data

If you contact bk99b customer support via email or any supported messaging channel, we retain records of those communications — including your contact details, the content of your messages, and the timestamps of all exchanges. Communications data is used to resolve your queries, improve our support services, and maintain an audit trail of player interactions.

3. How We Use Your Data

bk99b uses the personal data we collect for the following specific, legitimate purposes:

• Account management — creating, maintaining, and securing your bk99b account throughout your relationship with us
• Identity and age verification — confirming that you are who you say you are and that you meet the 18+ age requirement before withdrawals are processed
• Payment processing — facilitating deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank transfers
• Gameplay and bet settlement — processing all bets, casino game rounds, and sports betting outcomes accurately and fairly
• Bonus and promotion management — administering welcome bonuses, reload bonuses, free spins, and seasonal promotions including BPL, T20, and Eid campaigns
• Fraud and security monitoring — detecting, investigating, and preventing multi-accounting, money laundering, bonus abuse, and any other prohibited conduct
• Legal and regulatory compliance — meeting obligations under applicable laws, including responding to lawful requests from Bangladeshi authorities
• Customer support — responding to enquiries, resolving disputes, and providing player assistance 24/7
• Platform improvement — analysing aggregated, anonymised usage patterns to improve bk99b's product offering, game selection, and user interface for players across Bangladesh
• Responsible gaming — monitoring player behaviour to identify potential problem gambling indicators and proactively offering relevant support tools

bk99b will not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or establishing another lawful basis for the new processing activity.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. bk99b uses cookies and similar tracking technologies — including local storage objects and session tokens — to enable core platform functionality, maintain your logged-in session, and gather analytics data about how our platform is used. Cookies do not contain your full personal details and cannot be used by themselves to identify you outside of the bk99b platform.

4.2 Categories of Cookies We Use

4.3 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your bk99b account or using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or make transactions, but may reduce the personalisation of your bk99b experience.

5. Data Sharing & Disclosure

bk99b does not sell your personal data. We share your data only in the following strictly controlled circumstances:

5.1 Game and Technology Providers

To deliver games on the bk99b platform, we share the minimum necessary player data (typically a pseudonymous player ID and session token) with our certified game providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than game delivery.

5.2 Payment Processors

To process deposits and withdrawals in Bangladeshi Taka (৳), we share transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The data shared is limited to what each payment provider requires to authenticate and settle the transaction. Payment processors operate under their own privacy policies and regulatory frameworks.

5.3 Legal and Regulatory Authorities

bk99b will disclose personal data to competent legal or regulatory authorities in Bangladesh or internationally where required to do so by a valid legal order, court order, or equivalent lawful demand. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal activity involving the bk99b platform.

5.4 Professional Advisors

In limited circumstances — such as a legal dispute, audit, or corporate restructuring — bk99b may share relevant player data with legal counsel, external auditors, or professional consultants. These parties are bound by strict confidentiality obligations and may not use your data for any other purpose.

5.5 No Marketing Use Without Consent

bk99b will not share your personal data with third-party marketing companies or advertising networks without your explicit prior consent. If you have opted into bk99b promotional communications and later wish to opt out, contact [email protected] at any time.

6. Data Retention

bk99b retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

After the applicable retention period, bk99b will securely delete or anonymise your personal data so that it can no longer be linked back to you. In cases where retention is required by a legal hold or ongoing investigation, data may be retained beyond the standard period until the relevant matter is resolved.

7. Your Privacy Rights

As a bk99b player, you hold the following rights over your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request — [Your Username]". bk99b will acknowledge your request within 5 business days (BST) and will endeavour to fulfil it within 30 calendar days, subject to identity verification.

8. Data Security

bk99b employs a comprehensive set of technical and organisational security measures to protect the personal data of all players on the platform against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and bk99b.org
• Encryption at rest for all sensitive player data stored in bk99b's database infrastructure
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data, based on their job function
• Multi-factor authentication for all internal bk99b staff accounts with access to production systems
• Intrusion detection and monitoring systems that operate continuously in Bangladesh Standard Time (BST, UTC+6)
• Regular security audits and vulnerability assessments conducted on the bk99b platform infrastructure
• Data pseudonymisation applied to analytics and behavioural datasets wherever full identification is not required

While bk99b takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to affect your rights or interests as a bk99b player, we will notify you as promptly as is practicable and will take immediate steps to contain and remediate the breach.

You are responsible for maintaining the security of your own bk99b login credentials. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately so we can secure your account.

9. Minors & Age Restriction

The bk99b platform is strictly for adults aged 18 years and above. bk99b does not knowingly collect personal data from any individual under the age of 18. If we discover that personal data has been submitted by a person under 18 — whether at registration or at any subsequent point — we will immediately close the relevant account, delete the associated personal data, and, where applicable, void any transactions and forfeit any funds held in that account.

bk99b does not direct any marketing communications at minors and does not use targeting criteria designed to reach individuals who are likely to be under the age of 18. All advertising and promotional content produced for the bk99b brand is intended exclusively for adult audiences in Bangladesh.

If you are a parent or guardian and believe that your child has registered an account or submitted personal data on bk99b.org, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a matter of priority. For further guidance on responsible gaming tools available to bk99b players, please review our Responsible Gaming page.

10. Policy Changes & Contact

10.1 Updates to This Policy

bk99b reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing new data categories, new sharing partners, or new retention periods — we will notify registered players by email to the address associated with their bk99b account and by displaying a prominent notice on bk99b.org. The "Effective" date shown at the top of this policy will be updated to reflect the date on which the revised policy takes effect.

Your continued use of the bk99b platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should contact our support team to request account closure before the effective date of the change.

10.2 How to Contact bk99b About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bk99b holds about you, please contact our dedicated privacy support team. All privacy-related enquiries are handled by trained personnel who will respond within 5 business days (BST).

Contact details: [email protected]
Subject line for privacy requests: "Privacy Request — [Your Username]"
Support hours: 24 hours a day, 7 days a week, 365 days a year (BST, UTC+6)

10.3 Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between an English version of this policy and any translation, the English version shall prevail. This policy is governed by and construed in accordance with applicable law, and any disputes arising from it shall be subject to the jurisdiction of the competent courts or authorities as determined by bk99b from time to time.